Position: Receptionist
Location: Hackney
Contract: Full-Time, Permanent
Start Date: Immediate Start Available

Receptionist Role in an Outstanding Secondary School

An Outstanding Secondary School in Hackney is looking to appoint a friendly, professional, and highly organised Receptionist to join its busy administrative team. This is an excellent opportunity for an experienced receptionist or administrator to become an integral part of a successful school community.

The school has a strong reputation for academic achievement, excellent pastoral care, and its welcoming atmosphere. The successful candidate will be the first point of contact for pupils, parents, staff, and visitors, making professionalism, communication, and a calm approach essential to the role.

About the Role

As Receptionist, you will manage the school's main reception area and provide an efficient and welcoming front-of-house service. You will deal with telephone and email enquiries, greet visitors, maintain visitor records, and provide administrative support to staff and the wider school.

You will also assist with pupil attendance enquiries, signing-in procedures, deliveries, correspondence, and general office administration. The role requires someone who can remain organised while managing multiple tasks in a busy environment.

This position would suit an individual who enjoys working with people and takes pride in providing an excellent level of customer service.

Key Responsibilities

• Manage the school's main reception and welcome visitors professionally

• Answer incoming telephone calls and respond to general enquiries

• Sign visitors in and out while following safeguarding procedures

• Maintain accurate visitor and reception records

• Assist parents, pupils, staff, and external visitors with queries

• Manage incoming and outgoing post and deliveries

• Support the wider administration team with general office duties

• Assist with attendance and pupil-related administrative tasks

• Ensure reception and communal areas remain professional and welcoming

The School Environment

This Outstanding Secondary School in Hackney provides a supportive and ambitious environment where students are encouraged to achieve their full potential. The school places strong emphasis on safeguarding, communication, and building positive relationships with families and the wider community.

The administration team plays an important role in ensuring the school operates efficiently each day. The successful candidate will join a collaborative team where professionalism, reliability, and a positive attitude are highly valued.

Candidate Requirements

Essential Requirements

• Previous experience in reception, administration, customer service, or a similar role

• Excellent communication and interpersonal skills

• Strong organisational and administrative abilities

• Confident using Microsoft Office and computer-based systems

• Professional telephone manner and presentation

• Ability to remain calm and organised in a busy environment

• Strong understanding of confidentiality and professional boundaries

Desirable

• Previous experience working within a school or educational setting

• Knowledge of school management information systems

• Understanding of safeguarding procedures

• Experience dealing with parents, pupils, and external professionals

How to Apply

To be considered for this Receptionist position at an Outstanding Secondary School in Hackney, please forward an up-to-date CV as soon as possible.