Start Date: September 2026

Contract: Full-time, Permanent (Term-Time Only + 1 Week)

Salary: Paid to scale (Support Staff Framework)

The Role

A premier Secondary Academy in Oxford is seeking a professional, highly articulate, and exceptionally organised School Receptionist & Front of House Coordinator to manage their busy visitor reception hub. This position serves as the primary gateway to the school, representing a fantastic opportunity for an experienced receptionist, corporate customer relations specialist, or school office assistant looking to manage essential front-line operational databases within a highly academic environment.

The successful candidate will take full operational accountability for the daily reception services, acting as the principal point of contact for parents, visiting educators, and external multi-agency professionals. Primary responsibilities include routing high-volume telephone queries via a digital switchboard, logging parent messages, managing the central administrative email inbox, and operating the school's electronic visitor access control security software. You will also coordinate basic student attendance updates on the school's central Management Information System (MIS), manage incoming postal and supply logistics, and assist the wider administrative team with database logging and clerical tasks during quiet desk periods.

You will work closely with the Office Manager to ensure that all visitor sign-in processes strictly adhere to local and national safeguarding protocols (including real-time DBS verification logging). A calm, professional manner under pressure and absolute discretion when handling highly sensitive parent or student phone calls are vital to this key operational post.

School Information

This is an 11 to 18 well-established Academy in Oxford with a powerful reputation for academic rigor, student welfare, and administrative excellence. The campus features beautifully modernised administrative suites and a state-of-the-art welcoming reception complex designed to serve its engaged regional community.

The frontline support team is treated as an essential, highly valued foundation of the wider school faculty. Staff benefit from a warm, collaborative professional culture, highly visible leadership, a manageable administrative load, and fully funded opportunities for continuous specialized training (including advanced school database administration and emergency first-aid courses).

Requirements

• Proven practical experience in a front-of-house receptionist, switchboard operator, or corporate administration role

• Basic IT and database literacy, with the comfort to navigate digital visitor databases, emails, and student logging platforms

• Strong interpersonal and communication skills, with a professional, welcoming, and clear telephone manner

• Clear understanding of basic safeguarding procedures and visitor tracking security parameters

• Ability to prioritize tasks effectively in a fast-paced environment while maintaining an approachable presence

Requirements

To apply, please send your comprehensive CV as soon as possible.