CORE PURPOSE

We require a polished, highly articulate, and welcoming front-of-house professional to manage our main school reception area. The role involves acting as the primary ambassador for the school, managing incoming inquiries from parents and visitors with exceptional customer service, and executing strict safety sign-in protocols.

KEY TASKS & DAILY OPERATIONS

• Visitor Welcoming & Security: Greet parents, alumni, visiting academics, and contractors with a high level of professionalism, ensuring all statutory safeguarding checks, ID verifications, and badge allocations are completed.

• Communication Hub Management: Oversee the central switchboard and general school email account, efficiently triaging and routing inquiries, admissions questions, and urgent messages to the appropriate departments.

• Student Front-Desk Services: Act as a central point of contact for students throughout the day, managing late arrivals, coordinating early departures for medical appointments, and distributing internal messages.

• Admissions & Events Assistance: Support the administrative and admissions teams during peak periods by organizing visitor information packs, coordinating tour logistics, and assisting with arrangements for open mornings.

• Mail & Courier Coordination: Manage all incoming and outgoing mail, deliveries, and specialized courier services, ensuring time-sensitive academic and administrative packages are distributed immediately.

ENVIRONMENT & STRUCTURE

• Independent Framework: Operating outside of local authority control, our independent school is governed by a dedicated Board of Governors, fostering a traditional yet forward-thinking academic environment committed to exceptional standards of service and presentation.

• Behaviour Systems: The campus implements highly consistent, school-wide behaviour routines that maintain a quiet, respectful, and orderly atmosphere, ensuring the main reception remains a calm, productive, and focused workspace.

PROFILE REQUIREMENTS

• Experience: Previous experience in a high-quality receptionist, front-of-house, or hospitality role, with educational experience valued alongside background from corporate, medical, or professional services.

• Interpersonal Presentation: Impeccable communication skills, an excellent telephone manner, and a poised, professional presentation capable of representing the school to prospective families.

• Administrative Aptitude: Strong basic IT literacy across email, calendars, and word processing packages, with the organizational ability to multi-task efficiently during busy morning and afternoon peak times.

REGIONAL CONTEXT

• Academic Excellence: Set within the historic, globally renowned university city of Cambridge, the school benefits from a rich cultural heritage, an internationally diverse community, and close proximity to world-class science and tech parks.

• Connectivity: The school boasts excellent central transit links, easily accessible via the city’s established park-and-ride bus networks, dedicated cycling infrastructure, and direct rail connections into London King's Cross.

APPLICATION INTAKE

Please submit your current CV to begin the application process.