CORE PURPOSE

We require a professional, highly organized front-of-house specialist to manage our busy school reception hub. The role involves acting as the central face and voice of the school, executing statutory visitor safeguarding protocols, and providing comprehensive administrative support to the wider operational team.

KEY TASKS & DAILY OPERATIONS

• Front-of-House Excellence: Welcome parents, multi-agency partners, contractors, and visitors with exceptional professionalism, ensuring all statutory safeguarding sign-in routines and security pass allocations are strictly maintained.

• Switchboard & Communication Management: Manage high-volume incoming telephone traffic and the central school email inbox, routing urgent inquiries and messages to pastoral, faculty, or senior leadership teams accurately.

• Student & Attendance Liaison: Coordinate morning intake processes, record student late arrivals on the central database, manage visitor logs for early collection, and assist with general student front-desk inquiries.

• Clerical & Systems Support: Assist the School Business Manager with essential administrative duties, including inputting data onto the internal Management Information System (MIS), sorting and distributing mail, and formatting school notifications.

• Emergency Operations Support: Maintain real-time, accurate digital visitor logs and evacuation registers, ensuring immediate readiness to support the site team during any emergency drill or building evacuation.

ENVIRONMENT & STRUCTURE

• Community Framework: Operating as a vital local community school managed in partnership with the local authority, our institution places a heavy emphasis on civic collaboration, deep parental engagement, and inclusive support networks.

• Behavior Systems: The campus implements highly consistent, school-wide behavior routines that maintain a quiet, respectful, and orderly atmosphere, ensuring the main reception remains a calm, productive, and focused workspace.

PROFILE REQUIREMENTS

• Experience: Strong previous experience in a busy front-of-house reception, customer service, or administrative role, with educational experience highly valued alongside transferable corporate or commercial skills.

• Technical Proficiency: High level of literacy in Microsoft Office (Word, Excel, Outlook) and the proven capability to quickly master specialized school database tracking platforms and visitor systems.

• Interpersonal Skills: A calm, authoritative, and empathetic communication manner, with the ability to manage complex inquiries under pressure while maintaining absolute professional confidentiality.

REGIONAL CONTEXT

• Regeneration Hub: Based in Barking, the school is situated within one of East London's fastest-growing commercial and residential redevelopment zones, driven by massive infrastructure investments and community expansions.

• Connectivity: The location offers exceptional urban transport links, providing rapid access across London via the District Line, Hammersmith and City Line, London Overground, and c2c rail networks.

APPLICATION INTAKE

Please submit your current CV to begin the application process.