Pastoral Support Officer – Outstanding Secondary School – Hounslow

Start Date: As soon as possible
Contract: Full-time, Permanent
Salary: Paid to scale

School Information

This is a high-performing 11–18 Outstanding Ofsted Rated Secondary School located in Hounslow. The school is celebrated for its exceptional pastoral systems, strong leadership, and a culture rooted in respect, safety, and personal achievement. Students feel valued, supported, and encouraged to become confident, responsible young adults.

The school provides a well-sequenced, ambitious curriculum and a strong pastoral framework that prioritises wellbeing and emotional development. Staff benefit from continuous CPD, mentoring, and excellent cross-department collaboration. The school’s pastoral structure is recognised as one of its greatest strengths, with a multi-layered system including Heads of Year, tutors, safeguarding leads, wellbeing mentors, and support officers.

Pastoral Department

The Pastoral Department plays a key role in shaping student character, wellbeing, and personal responsibility. The team is proactive, solution-focused, and respected by parents and pupils alike. They manage behaviour support, attendance monitoring, early intervention, restorative conversations, and emotional wellbeing programmes.

As a Pastoral Support Officer, you will work directly with students experiencing difficulties in behaviour, attendance, social/emotional wellbeing, confidence, and engagement. You will liaise closely with staff, external agencies, and families to ensure early identification and effective strategies for improvement.

Daily responsibilities also include one-to-one mentoring, small-group intervention, behaviour monitoring, logging safeguarding concerns, supporting reintegration meetings, and promoting positive routines. You will be a visible presence around the school, ensuring corridors, social spaces, and classrooms remain calm and purposeful.

Requirements

• Experience working with young people in pastoral, support, or behaviour roles
• Strong understanding of SEMH needs and behaviour systems
• Clear, confident communication skills and strong emotional resilience
• Ability to manage sensitive conversations with professionalism
• Confident using behaviour and safeguarding recording systems
• Ability to build strong rapport with students and families
• Calm, fair, empathetic approach with high expectations

Application

To apply, please send your CV as soon as possible.